IT Support Specialist

JacksonLutton.

Helping people and teams work better through technology. Experienced in Google Workspace and Microsoft environments — keeping systems running smoothly so others can focus on what matters.

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Based In

Dallas, TX

Focus

IT Support

Status

Currently Employed

Work I've Done

Projects & Initiatives

A few examples of real IT projects I've led or contributed to — from infrastructure migrations to user training and everything in between.

Azure AD & Intune Migration

Led the transition of company devices off an on-premises Active Directory server into Azure AD via an Intune enrollment and reset workflow. Coordinated the process to minimize downtime and ensured all devices were properly enrolled and policy-compliant post-migration.

Azure AD Intune Microsoft 365 Device Management

Network Switch Replacement

Managed a full network switch replacement, beginning with thoroughly documenting the existing switch configuration. Configured the new hardware to mirror the original setup, ensuring a seamless cutover with no disruption to network services.

Networking Infrastructure Documentation

Uniflow Cloud Print Migration

Migrated the organization to a Uniflow Cloud print server, handling the full rollout from software installation and configuration to hands-on user training. Ensured all staff were comfortable with the new system before go-live.

Uniflow Print Management User Training Cloud

What I Do

Technical Skills & Expertise

Providing reliable, people-first IT support across modern cloud environments. Comfortable diagnosing issues and communicating solutions clearly — whether remote or in person.

Microsoft 365

Outlook, Teams, SharePoint, OneDrive, Azure AD, and Intune device management.

Google Workspace

Gmail, Drive, Meet, Admin Console, Chromebook management and provisioning.

Help Desk Support

Ticket management, user onboarding, troubleshooting hardware and software issues.

IT Security

Password policies, MFA setup, phishing awareness and access management.

Beyond the Desk

A Little About Me

I'm a tech professional with a passion for solving problems and helping people — whether that's getting someone's email working again or setting up a whole new office environment. When I'm not at a keyboard, you'll find me outdoors, on the water, or on the course.

I believe good IT support is as much about communication as it is about technical knowledge. My goal is always to leave people feeling confident and taken care of.

Fishing

Any chance I get — lakes, rivers, wherever the fish are biting